GENERAL CONDITIONS OF VEHICLE H
IRE
Our Rates Include: Full Insurance, [First 300.00 euro Excess], Unlimited Miles and 24 hour Service.
Not Included: Fuel, personal accident insurance [optional], special request items [roof-rack, baby seat, etc.], additional drivers and/or young driver surcharges [where applicable].
IT SHOULD BE NOTED, IN COMMON WITH MOST CAR RENTAL COMPANIES, THE INSURANCE COVER OFFERED DOES NOT COVER TYRES, PUNCTURES, WINDSCREENS, UNDERCARRIAGE, ROOF DAMAGE [IF ROOF RACK IS FITTED], WING MIRRORS AND CODED KEYS [WHETHER LOST OR LOCKED IN VEHICLE].
Driving Licence: Hirers/drivers must produce a full driving licence, held for at least one year, except in the Balearics and Ireland where it must have been held for two years. The car rental company must reserve the right to refuse renting a car to a person with endorsements on their licence or who, in their opinion, is unfit to drive or does not meet eligibility requirements. In such cases, your contract with us becomes void and we will have no further liability to the hirer. It is advisable at all times, in all countries that drivers carry I.D., i.e., passport or international driving licence.
Age Limits: These vary from country to country. The normal is that drivers must be 21 years or over, with at least 12 months minimum driving experience. Please check at time of booking. In some countries there is an additional surcharge payable locally for drivers under 25 years.
Car Groups/Models: All bookings are confirmed by group and vehicles supplied may be a different make and model to that advertised. In such cases we reserve the right to have a vehicle of similar size/specification supplied.
Vehicle Suitability: Upon collection of your vehicle and during the hire, if you are dissatisfied in any way with the standard of the vehicle, you must report this to the rental supplier immediately.
Mechanical Difficulties: In the case of a breakdown or mechanical difficulties, you must immediately call the car hire company, whose telephone number will appear on the rental agreement. If you are involved in an accident in the hire car, the local police and the car hire company MUST be informed. Keep copies of any relevant documentation you are asked to complete.
Deposits: All deposits must be paid before departure. A deposit of 15% of total cost can be paid by either Cheque, Money/Postal Order or Direct Bank Transfer, details given at confirmation of Booking.
Delivery/Collection: This is free at airports during normal working hours [09:00am - 22:00pm]. If an out-of-hours service can be provided, there will be a local fee. The vehicle can also be delivered to your accommodation, but you may have to pay additional transfer charges e.g. Taxi from the airport.
Special Requests: Baby/child seats are supplied upon request and are free. We can also supply a small trailer which can assist in the transfer of your luggage to and from your accommodation price is € 10.00 euro per day.
Traffic Offences: Clients are responsible for any parking fines, tow away charges or impounding fees incurred by them. Please note that this rule also applies to airport waiting areas and cars must be redelivered to points as instructed at time of collection.
Cancellations: Cancellation charges are as follows: A charge of £30.00 applies to all cancellations notified up to 7 working days before start of hire. Shorter notice may incur higher charges, depending on vehicle and location. No refunds for no-shows at destination or failure to produce relevant documents including driving licence, early returns or cancellations after the hire start date. There are no refunds on any unused days. All communications regarding cancellations must be directed to the U.K. office quoting the booking reference.
Amendments: Reservations can be amended without charge. Please direct all communications to the U.K. office quoting the booking reference. There will be no contract between the company and the hirer until the appropriate deposit has been received by the company and the booking confirmed in writing by the company. The terms and conditions of hiring vehicles are governed by local laws and the rental contract signed locally on collection of the car is legally binding on the hirer. All reservations are made upon the expressed condition that Crete Holiday Offers are not responsible to the hirer for loss, damage, delay, injury, cancellation, alterations, irregularity or additional expenses suffered by the hirer whatsoever. It is the hirer's responsibility to ensure that he is aware of the correct date and airport of arrival and that the correct flight number and time of arrival are given. Failure to do so could result in the car not being available. In this event, Crete Holiday Offers will not be held responsible. The company reserves the right to amend prices and conditions of hire without notice. All amounts and age limits shown above are subject to change by the local supplier and/or government agencies, including increases in local VAT or other tax without notice.
Hotel/Apartment: All Hotel/Apartments have their own terms and conditions on booking etc you will be notified by email what the individual terms and conditions are.
PRIVACY STATEMENT...
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully [in accordance with the Data Protection Act 1998].
We collect information about you for 2 reasons: firstly, to process your request and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
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Your Name
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Address
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Phone Number
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Email Address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA [European Economic Area] we always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser. You usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us...
PRICES SUBJECT TO CHANGE
